FAQ & Site Info
Terms of ServiceRETURN POLICY
CAN I CANCEL MY ORDER?
Unfortunately, once an order is placed we cannot cancel the order. Once you receive your order you are more than welcome to return it, but our standard return policy will apply.
CAN I RETURN MY ORDER?
If you change your mind about a purchase or no longer need the merchandise, you can return it to us for store credit or a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
DO I HAVE TO PAY FOR RETURN SHIPPING?
If you opt for store credit instead of a refund, Christmas Central will email you a pre-paid return shipping label. If you’re in need of a label please contact a Christmas Central representative. You will be responsible for printing out the label and taking the package to a UPS drop off location.
Note: Free return shipping is only available to the lower 48 states.
If you would prefer a refund back to the original payment method, you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable.
HOW DOES STORE CREDIT WORK?
Once your return has been processed, our returns department will email you your store credit code. The code will be for the full value of the merchandise returned; you can then use the code to place a new order.
WHERE DO I SHIP RETURNS?
85 Innsbruck Drive
Cheektowaga NY 14227
DO I NEED AN RMA#?
Christmas Central does not use RMA#’s
DO I HAVE TO INCLUDE ANY PAPER WORK WITH MY RETURN?
Include a copy of your invoice with your email address.
HOW LONG UNTIL I RECEIVE MY STORE CREDIT OR REFUND?
Generally return processing takes 2-3 weeks, during peak holiday season it may take longer.
CAN I EXCHANGE MY ORDER?
To exchange an order please follow the return instructions. Christmas Central will send you a store credit that you can use to place a new order.
WHAT IF THERE IS A PROBLEM WITH MY ORDER?
Please promptly inspect items upon receipt, if there is a problem you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative. We cannot take back defective items after the stated time frame, if your item(s) breaks after normal use check your items manufacturer’s warranty. Christmas Central is not the manufacturer; any warranty will be honored by the manufacturer.
Unless we made a mistake in your order the following items are non-returnable under any circumstances:
Giant Everest Trees, Grand Teton Trees, Food Items, Patio Furniture Sets, Life-Size Nativities, Clothing, Shoes, Wigs
CONTACT CUSTOMER SERVICE:
Phone: 1-844-329-5677 (or) 716-706-0321
Communication lines will be open during business hours:
Monday - Friday 8:30 am - 5:00 pm Eastern Time.
COLLECTION OF INFORMATION
Gordon Companies Inc., and Christmas Central collect your information to assist us in your order. This information is used to ship your order, and to help our customer service department correspond with you in case you are in need of any assistance. Customers may receive future communications by email, direct mail, or telephone. Any customer wishing to “Opt-Out” and be removed from the database simply needs to contact us by calling 716-706-0320, or emailing firstname.lastname@example.org.
We do not knowingly collect any personal information from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible.
If you believe a child under 13 has provided us with personal information, please contact us by phone or email.
Additionally, Gordon Companies Inc. and Christmas Central use Google adWords’ conversion tracking software on every sale. All information is completely private and confidential, only pure anonymous numbers are tracked.
We will not disclose your personal information to any third party, except to the extent necessary to provide you with a requested service (i.e. shipping your product to you) or under circumstances required by law.
Prices listed online at christmascentral.com, and all Christmas Central listings on Amazon.com, eBay., WalMart.com, or other marketplaces are subject to change at any time.
TRADEMARKS AND COPYRIGHTS
“Christmas Central,” “christmascentral.com,” and the Christmas Central logo are service marks of Gordon Companies, Inc., Cheektowaga, NY. Christmas Central is a trademark of Gordon Companies, Inc., Cheektowaga, NY. All titles, descriptions, images and product pages are copyrights of Gordon Companies, Inc. and Christmas Central.
ERRORS AND OMISSIONS
We strive to make sure that every listing is accurate and gives you all the information you may need. Christmas Central is not responsible for any typographical errors or omission of technical information. Please contact email@example.com regarding any product questions.